ID: 11842
Customer Service Representative Barcelona, Spain
Geen aanbiedingen geplaatst
Omschrijving
Our client is an international, young and centrally-located company that is working for a well-known Belgian telecommunication company. They offer their customers digital television, telephone contracts, and internet contracts in different countries. For the Customer Advisor team, they are looking for communicative and motivated candidates to contribute to the customer satisfaction.
Job Description
More Skills/Experience:
- Preferably already existing experience with client contact
- Perfect communication skills and a team-player
- Positive attitude and flexible
- Motivation for contributing to customer satisfaction and their client´s success
Key Languages:
- Native level of Dutch or Flemish
- Good level of English
Job Requirements
As a Telecommunication Advisor, your responsibilities include:
- Following the (paid) 6-week training, where they will teach you everything about the company, the products and client contact
- Friendly answering the phone and helping your customers over phone and e-mail
- Giving advice and offering them guidance and solutions for possible (technical) problems
- Client support and providing information about different products and implementations
- Remaining positive relationships with your clients and customers
- Aiming for perfect customer satisfaction and filing your reports
Salary and Benefits
- Fixed salary plus bonus
- Permanent contract
- Paid 6-week training
- A pleasant and friendly work environment with flat hierarchies
- An open working atmosphere in which they listen to your ideas and suggestions
- A centrally-located office (El Poblenou) with views of the Mediterranean sea
- Free Spanish language classes